Emergency help for the person you care for
If you care for someone who cannot look after themselves without your support, you may be worried about what you would do and how you would react in an emergency.
Always keep the phone number for your local GP handy. Out of
normal surgery hours you will be redirected to SELDOC, a local
service that provides cover for GPs after 6pm during the week
and all day at weekends and Bank Holidays. Or you can phone them
direct, out of normal surgery hours on 020 8299 2619, and they will
advise you if the person you care for has medical needs that cannot
wait until your surgery is next open.
Phone for medical advice on 0845 4647.
Accident & Emergency
Phone Lewisham Hospital Accident & Emergency
Reception: 020 8333 3041.
In an emergency, ring 999 for immediate help from the Ambulance,
Fire or Police.
Adult Social Care
In an emergency out of normal office hours contact the Out Of
Hours Service on 020 8314 6000. A trained Social Worker will speak
to you over the phone to assess the situation and help you to make
emergency cover arrangements.
Planning ahead for emergencies
Forward planning can take the 'emergency' out of the situation
The Lewisham Carers Emergency Alert Card
We can help you prepare a back-up plan to care for the
person you look after in case of an emergency action.
If you are caring in Lewisham looking after a relative or friend
who relies on your support, you could receive a Carers Emergency
Alert Card. This is a card that you can keep with you if
you are out and about. It has The 24 hour response service number
on it that you can call in an emergency.
If you were involved in an accident or emergency, the emergency
services or others would use this card to contact the 24 hour alarm
response service, making sure the person you care for is looked
after. By carrying one, ideally in your purse or wallet, you
can be confident that, in an emergency, the person you care for
won't be left without the support they need.
You will be given a card with the response
centre telephone number and your ID number to identify
your personal emergency action plan and the contact person you have
selected who would be willing to take your place in an emergency.
If you are not able to find anyone to take your place in an
emergency, or they are not available when they are needed, the
alarm response centre will make sure the person you care for is
TOP TIP Store this number in your mobile phone
under ICE (In Case of Emergency).
Address: Lewisham Carers Centre, Waldram Place, Forest Hill SE23 2LB
Phone: 020 8699 8686
Fax: 020 8699 0634
Age UK Lewisham
Address: 10 Catford Broadway, London SE6 4SP
Phone: 020 7701 9700
Lewisham Disability Coalition
Address: 2 Catford Broadway, London SE6 4SP
Phone: 020 8314 1414
You can contact any of the organisations direct but if you are still unsure the Adult Social Care Advice and Information Team will be able to advise you about planning ahead for emergencies. You can contact them from 9am to 5pm, Monday to Friday on 020 8314 7777. In an emergency out of normal office hours contact the Out Of Hours Service on 020 8314 6000.